FAQ

Frequently Asked Questions

Find quick answers in our FAQs — everything you need to know about our luggage service, all in one place. We're here to make your journey as smooth and stress-free as possible.

Where can I drop off and pick up my bags?

You can leave your bags at your selected Storage Location and pick them up at your selected airport terminal.

Can I choose the pick-up and drop-off location?

Yes, you can select from a list of available locations in the app.

Can I change the pick-up or drop-off time for my bags?

Changes to the pick-up time are not possible after it has passed due to driver scheduling. Please contact our support team as soon as possible for any adjustments.

What if my flight is delayed or my plans change last minute?

Inform us immediately. We’ll handle these situations on a case-by-case basis.

Is it safe to use Radical Storage?

Yes, it is safe. Over 1,000,000 customers have used our service. All partners are carefully verified to ensure security and a great local experience.

What if I forget something in my suitcase?

If your luggage is still at the Storage location, contact them directly to retrieve your item. If your luggage has already been picked up by the driver, you’ll need to wait for it to be delivered to the airport.

What if I’m late to the airport for the delivery?

If you’re running late, contact our support team immediately so we can coordinate with the driver.

What kind of luggage or items can I transport?

You can transport any type of luggage, including very large or heavy items. There are no restrictions.

Can I cancel or modify my reservation?

Cancellations are not possible after the drop-off time. For modifications, contact customer service as soon as possible

What if my bag is damaged during transportation?

Each bag is covered by a €3000 guarantee, regardless of your location.

Is the service available at all locations and airports?

The service is available only at selected locations and airports. We aim to expand this list in the future.